Privacy Policy

When you reach out to us or use our website, we might collect stuff like your name, email, phone number, and whatever details you share about your project. If you're filling out our contact form because you're dreaming up a new build or renovation, we'll also keep those project notes.

We also grab some technical data - y'know, the usual internet stuff like your IP address, browser type, and how you navigate around our site. Nothing creepy, just helps us understand what pages people actually care about.

Here's what we do with the info you share:

• • Respond to your inquiries - because leaving people hanging isn't cool
• • Work on your projects and keep communication flowing throughout the design and construction process
• • Send occasional updates about our work or sustainability initiatives (only if you've said it's okay)
• • Improve our website and services based on how folks interact with them
• • Handle any legal stuff that might come up (hopefully nothing, but y'know, gotta cover the bases)

Yeah, we use cookies - and no, not the chocolate chip kind (though those'd be way better). Our site uses small data files to remember your preferences and track how the site's performing.

Most browsers let you control cookies through their settings. You can block 'em if you want, but heads up - some features might not work as smoothly. We're not using anything sneaky here, just standard analytics to see what's working and what needs tweaking.

Your information stays pretty locked down. We might share it with:

Project collaborators - Sometimes we work with engineers, contractors, or other specialists. They'll only see what's relevant to your project.

Service providers - Companies that help us run our website, manage emails, or store data securely. They're bound by confidentiality agreements.

Legal requirements - If the law says we gotta share something, we will. But that's pretty rare and we'd only do it when absolutely necessary.

We won't pass your details to random third parties for marketing purposes. That's a firm no from us.

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. Our systems use encryption, secure servers, and regular backups.

That said, nothing on the internet is 100% bulletproof. We do our best, but we can't guarantee absolute security - nobody honestly can. If there's ever a breach that affects you, we'll let you know ASAP.

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights:

• • Access: You can ask to see what personal data we've got on you
• • Correction: If something's wrong or outdated, let us know and we'll fix it
• • Deletion: Want us to erase your info? We can do that (unless we legally need to keep it)
• • Opt-out: Don't wanna receive our emails anymore? No hard feelings - just unsubscribe

Just shoot us an email at info@emberquillantor.info if you wanna exercise any of these rights. We'll get back to you within a reasonable timeframe.

We don't hoard data forever. Generally, we'll keep your information for as long as you're a client or while we're working together. After that, we might retain some records for legal, tax, or professional liability reasons - typically around 7 years for project files.

Once we don't need your data anymore, we'll either delete it securely or anonymize it so it can't be traced back to you.

Our website might link to other sites - maybe suppliers we trust, industry organizations, or project partners. Once you click through to those external sites, this privacy policy doesn't apply anymore. We can't control what they do with your data, so it's worth checking out their own privacy policies.

We might update this privacy policy from time to time - especially if laws change or we add new services. When we do, we'll update the date at the top and might send you a heads-up if the changes are significant.

It's probably worth checking back here occasionally, though we promise not to make any sneaky changes without letting folks know.

If something in this policy doesn't sit right with you, or you've got questions about how we handle your data, don't hesitate to reach out. We're real people and we're happy to talk.